NOTE: You can locate the message number within the email notification, or your Nextiva vFAX portal under the Message column. Be sure to include the sending and receiving fax number, the exact time, or the message number. If you are still receiving a failure, please obtain at least two examples of the failed faxes and send them to Nextiva Support within 24 hours from when the issue occurred.If you received a Result Code not listed below, please contact Nextiva Support. Look at the Result Code on the right-hand column.īelow is a list of the most common Result Codes.Error Correction Mode is a setting that auto-detects and corrects any packet loss or jitter during the fax transmission. If it shows 256, this means Error Correction Mode is enabled on the receiving end. NOTE: If there is a 0 under the ECM column, this means Error Correction Mode is not enabled on the receiving end. Annual Prepayment: 12.95 / month (155.40) Pages Included: 1000 total. Open the failed fax and click on the Extended Fax Info icon under the Actions Column. Summary: If you are willing to prepay for 1 year of service & are comfortable with only 1 email address being used to send faxes, Nextiva’s Single user plan is hard to beat.For more information about cookies we use, see our privacy policies. for each sheet in an Excel spreadsheet, or for each slide in a PowerPoint. Log in to your Nextiva vFAX portal HERE and click on Search to view all faxes. Nextiva uses cookies to enable essential functionality of the website, offer you a better experience, analyze traffic, and serve targeted advertisements. The Microsoft Office add-ins give you additional control over the PDF files.
When you call a fax number, you should hear a fax tone pick up within the first three rings. Confirm the number you are sending to is picking up with a fax tone.
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